Job Description

Fragrance & Beauty Sales Consultant - Jarrolds Norwich

Fragrance & Beauty Sales Consultant - Jarrolds Norwich

Apply locations Norwich | Full time | Posted 2 Days Ago | Job Requisition ID: JOBREQ00104386

Position: Fragrance & Beauty Sales Consultant

Location: Jarrolds Norwich

Contract: Permanent, 35 hours/week, any 5 in 7 days

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

“In order to be irreplaceable, one must always be different,” stated company founder Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to highlight what is most unique in every individual and empower our clients to express themselves confidently through exceptional fragrances, makeup, and skincare.

Your role @CHANEL:

As a Fragrance & Beauty Sales Consultant, you will be the ultimate CHANEL ambassador, embodying our values and DNA.

Your responsibilities include:

• Demonstrating passion and knowledge in Fragrance, Makeup, and Skincare
• Creating personalized, authentic experiences tailored to client needs
• Ensuring excellent client service following CHANEL’s standards
• Building long-term relationships to increase client loyalty
• Contributing to sales performance through product knowledge, clienteling tools, events, and cross-category selling
• Maintaining an omni-channel approach for seamless in-store and online experiences
• Collaborating with colleagues to achieve individual and team goals

Qualifications and qualities:

• Proven experience in a client-facing role with a focus on delivering excellent service
• Confidence in applying product expertise to meet client needs
• Knowledge of Fragrance & Beauty products with the ability to close sales
• Empathy and active listening skills
• Enthusiasm for Fragrance & Beauty, with a passion to share with clients and colleagues
• Problem-solving skills and positive attitude in overcoming objections

What energizes you:

• Creating meaningful client experiences
• Achieving targets and KPIs for sustainable growth
• Staying updated on beauty trends and self-learning
• Thriving in a fast-paced, collaborative environment

Benefits include:

• Private Medical Insurance, Online GP, Cycle Scheme
• Pension, Life Assurance, Retail Discounts
• Employee Assistance Programmes, Arts & Culture discounts, CHANEL product discounts, Employee sales
• Service awards, holiday bonuses, and more

*Benefits are subject to eligibility and may change.

At CHANEL, we foster an inclusive culture that nurtures personal growth and diversity. We encourage your application and value the unique perspective you bring.

About Us

Chanel is a global leader in luxury fashion, fragrances, makeup, skincare, jewelry, and watches, founded in 1910 by Gabrielle Chanel. With over 32,000 employees worldwide, Chanel emphasizes craftsmanship, innovation, and cultural investment, committed to diversity, sustainability, and employee wellbeing.