Job Description

Job Title: Operations Manager

Location: Homes covering the Northeast of England

Salary: £55,000 - £60,000 per annum

Reporting To: Director of Care

We are a dynamic and forward-thinking organisation dedicated to delivering outstanding care across the Northeast. As a leader in the sector, we pride ourselves on developing our staff and ensuring the highest standards of care. We are now seeking an experienced and dedicated Operations Manager to join our team and help us continue to provide exceptional services to our residents.

Key Responsibilities:

• Work closely with the Care Division management team to deliver high-quality services that meet the strategic goals of the organisation and improve the health and wellbeing of residents.
• Foster joint working and shared learning across all sites, supporting care staff in delivering outstanding care and ensuring safe, therapeutic environments.
• Oversee the management of occupancy, marketing, and revenue across services.
• Assist the Director of Care with budget planning, ensuring staffing levels, skill mix, and operations align with best practices.
• Manage the efficient and effective operation of designated business locations.
• Lead and support a group of Registered Managers, working closely with them to improve CQC ratings and local authority bandings.
• Cultivate relationships with senior health and social care leaders to drive the growth and development of our care services.
• Provide coaching and leadership to Registered Managers to foster both personal and professional development.
• Support managers and staff in understanding performance and implementing changes to policies and practices.
• Ensure compliance with all legal responsibilities, including the Health and Social Care Act, Care Quality Commission regulations, and safe medication practices.
• Represent the organisation in external partnerships and network meetings in an innovative and committed manner.
• Promote and share best practices across care and support services.

Qualifications & Experience:

• First-level nurse qualification/Registered Managers Award/NVQ Level 4/5 in Management
• Significant management experience within the residential care sector
• Strong leadership and interpersonal skills
• Comprehensive understanding of care service issues, including legislative frameworks and Clinical Governance
• In-depth knowledge of the challenges facing older adults, including dementia care
• Experience with regulatory compliance and managing large budgets
• Proven ability to work effectively under pressure and manage competing priorities
• Full driving licence (travel to care homes across the Northeast is required)

Benefits:

• Competitive salary of £55,000 - £60,000 per annum
• Employee Assistance Programme provided by Health Assured
• 25% discount at our Leisure Venues
• 25 days holiday plus bank holidays
• Pension Scheme

If you are an experienced, driven Operations Manager with a passion for providing high-quality care services, we would love to hear from you. This is an excellent opportunity to make a meaningful impact and join a supportive, innovative team.