Broughton

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Job Description

Customer Service Representative – Edinburgh
Start Date: 29th September
Salary: £24,570
Location: Edinburgh
Contract Type: Permanent, Full-Time (37.5 hours/week, Monday–Friday)
Are you passionate about helping people and looking to build a career in financial services? Davies is hiring Customer Service Representatives to join a leading Pensions & Life Assurance provider in Edinburgh.
In this role, you'll be the first point of contact for customers, guiding them through their retirement journey and helping them make informed decisions about their financial future. This is a telephony-based position, so speaking with customers throughout the day is expected.
What You'll Do:

  • Provide exceptional customer service over the phone
  • Build trust and rapport with each caller
  • Explain complex pension-related topics in a clear and friendly way
  • Help customers feel confident and informed every step of the way
What We’re Looking For:
  • Strong communication and listening skills
  • A natural desire to help others
  • Calm, logical approach to problem-solving
  • Willingness to learn and grow within the role
What You’ll Get:
  • 25 days holiday + bank holidays
  • Full training and ongoing development
  • Opportunities for career progression
  • Access to a supportive and inclusive working environment
Join a team that values your growth and celebrates success. If you're ready to make a difference in customers' lives and grow your career, we’d love to hear from you.
Apply now or reach out for more information!

Required Knowledge, Skills, and Abilities