Job Description

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Formed in 2001, The New Zealand Merino Company (NZM) is much more than a wool company – we’re about weaving together a sustainable future and making a real impact on the world. We are an ambitious team of purpose-driven trailblazers, dedicated to delivering premium wool globally while championing innovation and ethical practices every step of the way.

With our sights set on the future, we’re looking for an experiencedCustomer SuccessManager to join our team and help us deliver our strategy and be the world’s number one supplier of premium wool.

The Role

Are you a sales and account management professional with a passion for wool, clothing and textiles, and building strong commercial relationships? Then look no further, as the Customer Success Manager for Australasia you will be the primary point of contact for our existing customers, working with the likes of Mons Royale, Max, Barkers, Untouched World, Rodd & Gunn and Bremworth to grow their love of ZQ wool! You will also lead the charge in building new partnerships within Australasia in the wool, clothing and textile industry to help consumers wear more natural fibres.

As the Customer Success Manager for Australasia you will;

• Maintain and enhance relationships with customers ensuring they have an exceptional, world class experience with NZM.
• Be the primary point of contact for existing customers, addressing inquiries, supporting marketing efforts, enabling claims and ensuring overall satisfaction.
• Amplify our customers brand and value proposition by providing training, support, content and collateral, fostering a mutually beneficial relationship.
• Regularly assess and review key customer relationships addressing concerns and implementing improvements i.e. refining engagement strategies, sales process and customer success initiatives.
• Utilise CRM tools to keep a record of customer information, requirements, and preferences, monitor performance, manage pipeline reports and identify new business opportunities.
• Establish a strong and balanced sales funnel of potential wool, clothing and textile customers throughout Australasia.
• Provide support to the Head of Sales and Success and the wider team to manage international brand and supply chain customers.

The Person

• Degree in Marketing and/or Business
• 3+ years in account management or sales role
• Understanding of the wool, fashion or textile industry, market dynamics and customer segments.
• Communication and interpersonal skills
• Customer centric approach with a strong sense of ownership and accountability of results

Ready to join the team? Apply now - we’d love to hear from you.

The New Zealand Merino Company is an equal opportunity employer. We're committed to creating a diverse and inclusive environment where everyone feels welcome to bring their whole selves to work.

For a copy of the position description please click the below link

https://shorturl.at/mD4dE

Applications will close on 19 September, unless an appointment is made earlier.

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