Job Description

Overview

Contractual hours: 37. Package: Permanent. The Transport Services Team is responsible for the provision of transport to meet the Council's passenger and fleet transport requirements. We have a great opportunity to join the Client Transport team as a Transport Officer where, collectively you will oversee 2,000+ education and social care passenger movements daily, across approximately 140 contracts and 59 suppliers. This role requires you to liaise with transport providers, parents, schools, other professionals, and multi-agency teams, so you will need to demonstrate excellent communication and customer service skills. The successful applicant must be able to work on their own and as part of a team, manage their own workload in a continuously changing environment, and be flexible to meet the demands during peak periods. This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies. This privacy notice applies to job applicants applying for vacancies with West Berkshire Council.

Responsibilities

• Planning and co-ordination of the provision of transport services
• Engagement and negotiation with service providers over contractual and operational matters
• Effective Contract Management of Education and Social Care Transport Contracts
• Support the adherence to legislation and policies

Qualifications and Experience

• Strong negotiation skills
• Experience in contract management
• Prior experience in route scheduling
• A commitment to continuous improvement of services
• A proactive and solution-focused approach, with the ability to work effectively under pressure

Working Arrangements

• Flexible working wherever possible between the hours of 07:00-21:00
• Hybrid working where possible, working 40% in the office

Benefits

• Access to a wide range of training and development opportunities
• Generous Local Government pension scheme
• Family friendly policies
• A range of local discounts
• Wellbeing Programme including Employee Assistance Programme and employee benefits
• Generous annual leave entitlement starting at 29 days per annum (plus public holidays), rising by an additional 5 days after 5 years’ service