Job Description

Overview

Position: Transport Assistant
Location: Harestock
Line Reporting Manager: SST Divisional Manager
Hours: 07:00am - 17:00am 45hour week (1 hours unpaid lunch)
Salary: £29,484 Annually, £12.60 hourly rate

Responsibilities

Logistics & Planning

• Assist line manager in the delivery of planned and reactive services to industrial, commercial and domestic customers in accordance with established procedures.
• Assist line manager to monitor and analyse data to identify trends, challenges, and opportunities for operational improvement.
• Be aware and monitoring of daily vehicle revenue
• Take responsibility for managing planning of works in line managers absence

Customer Service

• Receive service requests verbally or electronically, providing advice and prices to customers, and coordinate the relevant resources to meet agreed timescales and optimize performance.
• Address/resolve complaints and issues in a timely and professional manner.
• Liaise with other departments within the organisation and assist in the delivery of operational and administrative services to internal and external customers.

Data Processing & Administration

• Managing the in-house systems and databases (Weighsoft, CTrack, Ortec, AAIR)
• Managing and maintaining office files
• Ensure that all jobs are documented correctly
• Take responsibility for drivers timesheet/hours in managers absence

Health & Safety

• Section 7 of the Health & Safety at Work Act (1974) states the general duties of employees at work
• To take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions at work; and
• as regards any duty or requirement imposed on their employer or any other person by or under any of the relevant statutory provisions, to co-operate with them so far as is necessary to enable that duty or requirement to be performed or complied with

Qualifications / Competency

• Previous experience including fleet resources
• Previous experience in the transport, waste or logistics industry desired
• Must have the ability to take on responsibility for your own workload
• Proficient using Microsoft Office systems including Word and Excel
• Good communicator, able to provide clear oral and written advice to field teams and management as required
• Organizing and planning skills to ensure work programmes are established and followed
• Able to work with a minimum of supervision
• Reliable, responsible, numerate and commercially aware
• Receptive to training and new ways of working
• Ability to work well under pressure

What We Offer

• 20 days holiday plus bank holidays
• Full PPE provided
• Company events
• Company pension
• Free parking / On-site parking
• Health & wellbeing programme
• Death In Services
• Referral programme