Job Description

Customer Care Representative - UK - Bilingual German / English

"This is a great company to work for - just apply! I loved being in the German team as we get to work from home most of the time. My colleagues are great - a really friendly bunch, and we get to talk with some really interesting customers, it's the perfect job for me!"

JK, (previous employee)

Work From Home

WFH, with typically a one day per month in HQ - a modern integrated office in Cambridgeshire, to enable collaboration with colleagues. You must therefore live within a reasonable commuting distance - ie 200 miles aprox.

Job description

Work for a unique company in a kind and friendly team. Customer Care Representatives provide 1st class customer service to German customers by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for customers.

Key Responsibilities:

• Answer German speaking customer queries and process incoming customer requests via phone and email management software.
• Process customer orders using in-house system software.
• Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
• Develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer service.

Key Attributes:

• Must be fluent in both oral and written English and German.
• Able to build good relationships at all levels with a positive and flexible approach.
• Able to solve problems, have initiative, and open to continuous improvement and learning.
• Familiar with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Must have a UK visa

Hours and Days:

5x - week rotation:

o Week 1: Monday to Friday - 07:00 to 15:15

o Week 2: Monday, Tuesday, Wednesday, Thursday, and Saturday - 07:30 to 15:45

o Week 3: Monday to Friday - 11:00 to 19:15

o Week 4: Monday, Tuesday, Wednesday, Thursday, Saturday - 08:00 to 16:15

o Week 5: Monday to Friday - 11:45 - 20:00

What's on offer:

• Salary packages of £26,500 per year
• Contributory pension scheme of up to 6%
• Opportunity to buy & sell holiday
• Gym membership discounts
• Contributory hospital and health cash plan
• Discounts at leading brands and retailers
• Relocation support package for anyone located 50 miles or more from our main office
• Cycle2Work scheme
• Eye care vouchers
• Free nutritional and personal care products at work
• Life assurance

Experience:

• Customer service/sales/ administration or similar corporate experience: 1 year (preferred)
• German and English Language skills at a Native or C1 level

Work Location: Remote