Job Description

Overview

Concentrix Belfast, Northern Ireland, United Kingdom

Multilingual Talent Acquisition Recruiter @ Concentrix | Multilingual Recruitment

Our Social Support Game-changers will be immersed in virtual reality worlds, aiming to enhance seamless VR experiences.

• Location: Permanently site based, at our Belfast VR Hub (BT1 3NR).
• Hours: 40 hours paid production scheduled between 6am - 7pm, Monday to Sunday.
• Salary: £28,017.60 per annum + additional perks and company benefits to help support your unique lifestyle.
• Must be fluent in English and German (B2 CEFR level).

What you will do in this role

Our team connects and engages with users on a global scale, via a range of communication channels including Social Media, chat platforms and voice to provide support on an array of innovative VR technologies and products.

• Provide a ‘white glove’ experience, to customers via phone / online forums, social media platforms and product review platforms.
• Owning and resolving issues for customers using the tools and resources provided.
• Deliver assistance in an engaging manner - supporting customers at all experience levels.
• Provide professional responses to user comments and questions and resolution of problems and issues.
• Ambassador of the client and their products, embracing culture and tone of voice in every social interaction.
• Help identify opportunities to reduce customer effort and drive user satisfaction.
• Identify and understand customer pain-points at the earliest opportunity.
• Monitor forum channels; review, identify issues or concerns and escalate/action as appropriate.
• Actively contribute to a knowledge base of resolution.
• Provide engagement activity support and overall community management services.
• Continually monitor activity and interpret posts correctly, ensuring responses are tailored to the client and their products’ brand personality.
• Create and promote engaging responses that encourage participation.
• Develop user-generated content to ensure the online community achieves its goals.

Qualifications and requirements

• Have professional experience or an in-depth understanding of social media support.
• Fluent in English and German (B2 CEFR level).
• Availability to work 5 days per week, between 6am - 7pm.
• Typing speed 55 WPM and accuracy of 95%.
• Experience or interest in virtual reality gaming is desirable.
• Career growth and personal development.
• We provide training, cutting-edge technologies, and ongoing support.

Employment details

• Location: GBR Belfast - Maysfield
• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Outsourcing and Offshoring, Consulting and Business Services

Concentrix is an equal opportunity employer. Eligibility to work in the United Kingdom is required.