Job Description

Graduate Repairs Handler (Customer Service Based – Motor Industry)

Salary: £26,000 + Bonus

Location: Manchester City Centre

Hours: 9AM – 5PM, Monday to Friday (no weekends)

Looking to kickstart your career after graduation? The City Recruiter are hiring on behalf of their client for a Graduate Repairs Handler to join a growing team in Manchester. This is a fantastic opportunity for graduates who want to gain valuable experience, develop professional skills, and enjoy a clear career pathway within a supportive company.

In this role, you’ll be the friendly voice that supports customers when their vehicles have been damaged. You’ll liaise with garages, arrange repairs, and keep clients updated throughout the process – making a real difference in getting people back on the road quickly.

You won’t be alone – there’s a full support team in place to handle initial details, meaning your role focuses on managing repairs, maintaining relationships, and ensuring everything runs smoothly.

What you’ll be doing:

• Handling inbound-only calls (no sales)
• Arranging and booking vehicle repairs
• Monitoring progress and updating clients regularly
• Building relationships with garages and external stakeholders
• Producing reports for your manager

What’s in it for you:

• A supportive graduate-friendly environment with career progression opportunities
• Learn transferable skills in communication, customer service, and stakeholder management
• Exposure to different areas of the business, with future opportunities to move up or across teams

Perks & Benefits:

• Your birthday off every year
• Team incentives, games, and rewards
• Regular staff nights out & social events (all paid for)
• Extra holiday days for good attendance
• Dress down Fridays
• Employee of the Month scheme
• Paid time off for your child’s first day of school
• Company pension & cycle-to-work scheme
• Health & wellbeing programme
• Mentoring & professional development support

Who we’re looking for:

This is a graduate position, so no direct experience is required – just bring enthusiasm, a professional attitude, and a willingness to learn. If you have previous customer service experience (from retail, hospitality, contact centres, or university roles), that’s a bonus.