Job Description

Social Media Manager - Chase UK - London - Permanent

We are seeking a skilled Social Media Manager to join Chase UK, JP Morgan's digital consumer bank, via Robert Walters Consultancy on a permanent basis. You will lead the development, execution, and management of the banks social media strategy, with a strong emphasis on content creation. This role requires a creative thinker with strong communication skills and a deep understanding of digital marketing trends including use of Tik Tok, Instagram and Meta (Facebook).

In this role you will work closely with internal stakeholders and agency partners to develop and maintain content whilst being responsible for a number of key initiatives including, the day-to-day running of Chase's social media content using tools such as Sprinklr.

This role will have the advantage of working in a highly collaborative and agile marketing team and would appeal to someone used to working with multiple stakeholders and teams such as specialist marketers, compliance, research and product, as well as external partners.

Key Responsibilities:

Develop and execute a comprehensive content strategy that resonates with the company's target audiences and aligns with our brand identity.nOwn the development of Chase's monthly social calendar, incorporating new themes and ideas whilst maturing the existing strategynPartner with our lead social agency to create, curate, and manage high-quality, engaging content across social media channels, and digital platforms.nMonitor and analyse social media performance using analytics tools and adjust strategies to optimise results.nCollaborate with cross-functional teams, including marketing, design, and product, to ensure cohesive messaging and branding.nIdentify and engage with influencers and brand advocates to expand our reach and credibility.nPrepare regular reports on content and social media performance, and provide insights and recommendations for improvement

Key Skills and ExperiencenPrevious experience working in a social media marketing role (exposure to financial services is desirable)nExperience with Sprinklr (or a similar social media management tool) essential, with Facebook Business Manager and TikTok Ads experience preferrednExperience with a Consumer Insights tool such as Kantar's TGI is desirednA passion for exploring the latest social media and digital trendsnA natural project manager, with experience in running end-to-end initiatives within a fast-paced environmentnAnalytical, with a test & learn mindset, comfortable working with data (and data teams) to identify trends and growth opportunitiesnStrong attention to detail with a focus on effective documentation to support collaborationn*Please note that this role will initially be working on a hybrid model of 3 days office based, 2 days WFH moving to 5 days onsite in the future. You'll require your own device when WFH*nWe are committed to creating an inclusive recruitment experience.If you have a disability or long-term health condition and require adjustments to the recruitment process, our Adjustment Concierge Service is here to support you. Please reach out to us at

to discuss further.nThis position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.

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