Job Description

Choosing to work at S&P is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK by providing safe, suitable, and secure housing where it's needed most. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion, and opportunity for all.

Our journey so far

Since opening our doors in 2006, S&P has evolved from a traditional estate agency into a leading provider of accommodation services across the UK. We work closely with local authorities, housing associations, charitable organisations, and investors to provide safe, suitable, and secure accommodation to those who need it most.

Where you come in

The Role

We manage utilities and council tax accounts for each of our properties, which involves a lot of administration given our thousands of tenants. Your role will involve setting up and managing over 3000 utility accounts, liaising with third-party suppliers, our internal teams, and tenants to ensure account accuracy. This is a fast-paced environment where you'll need to use your initiative to resolve queries with utility providers. You should be highly organised, detail-oriented, and able to multi-task and work under pressure to strict deadlines.

This role offers the opportunity to make a real difference and influence how Stef and Philips support our tenants in this vital area.

What will you be doing?

• Setting up utility accounts for our portfolio of units.
• Ensuring our CRM system is accurately updated with any changes for correct billing.
• Liaising with utility companies, tenants, and local authorities to manage accounts.
• Supporting utility administrators with complex issues and complaints.
• Dealing with tenants by phone and email to resolve issues.

Is this job for you?

• Excellent communication skills, including confidence and assertiveness to prevent disconnections.
• Knowledge of CRM systems.
• Strong problem-solving skills and an adaptive approach to stakeholder interactions.
• Excellent administrative and relationship-building skills.
• Ability to multi-task, manage multiple accounts, and work effectively under pressure.
• High attention to detail and accuracy.

What's in it for you?

• 23 days leave plus bank holidays.
• Vitality health insurance.
• Birthday day off.
• One well-being day off.
• Maternity/Paternity pay.
• Salary scheme increase after 2 years.
• Additional holiday days for long service, up to 28 days.
• £500 referral bonus upon successful hire.
• Company payday lunch.

Diversity & Inclusion

S&P is built on acceptance, respect, and inclusion, where everyone feels they belong and can contribute meaningfully. We encourage applicants regardless of religion, ethnicity, nationality, disability, sex, sexual orientation, gender identity, family, or parental status. If you need assistance or accommodations during recruitment, please let us know.

We’d love to hear from you even if you don’t meet every single requirement, so go ahead and apply!