Basic Information

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Job Description

About the Company

We are currently seeking three Call Handlers for an immediate start within the health trust. This position is for a duration of six months, with the possibility of extension based on performance and service needs.

About the Role

This full-time role offers 37.5 hours per week, with shift patterns scheduled across Monday to Sunday. Working hours range from 7:00 AM to midnight on weekdays and 8:00 AM to 8:00 PM on weekends. Flexibility to work evenings and weekends is essential.

Responsibilities

  • Handling a high volume of incoming calls
  • Recording patient details for non-emergency transport
  • Liaising with healthcare professionals, ambulance crews, and the public

Qualifications

  • Minimum of 5 GCSEs (Grades A–C) including English and Maths

Required Skills

  • Previous call centre or high-volume phone handling experience
  • Excellent telephone manners
  • Keyboard skills
  • Ability to handle sensitive information professionally and efficiently

Preferred Skills

  • None specified

Pay range and compensation package

  • Weekly wages
  • Paid holiday entitlement
  • Public sector work experience
  • Company pension scheme

Equal Opportunity Statement

We are committed to diversity and inclusivity.

For further information please apply with your up-to-date CV by clicking the button.

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Required Knowledge, Skills, and Abilities