London

Basic Information

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Job Description

Job Description

Key Responsibilities:

  • Develop and manage Change Management, Release Management, and Service Transition processes.
  • Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans.
  • Maintain release calendars and coordinate with dev/test/ops teams for timely delivery.
  • Ensure operational readiness before service go-live and enforce service acceptance criteria.
  • Collaborate with internal teams and third-party vendors to ensure smooth transitions.
  • Deliver regular reports covering success rates, trends, and improvement areas.
  • Promote continuous improvement, governance, and compliance with ITIL best practices.

Stakeholders You'll Work With

  • Internal: Senior Leadership Team, Technology Leads, Product/Service Owners, IT Service Desk
  • External: Supplier Partners, 3rd Party Vendors

Key Skills & Experience:

  • 5+ years of experience in ITIL-based Service Management (Change, Release & Transition)
  • Proven experience managing complex IT changes and large-scale releases
  • Familiarity with IBM tools, ServiceNow, or equivalent ITSM platforms
  • Strong communication and stakeholder management skills
  • Analytical mindset for risk assessment and problem-solving

Desirable Experience:

  • Understanding of the UK electricity market and Ofgem regulations
  • Knowledge of cybersecurity practices in IT operations
  • Background in project management or multi-vendor service delivery environments

Required Knowledge, Skills, and Abilities