Maidenhead

Basic Information

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Job Description

Job Description

Call Centre Agent


Salary: £25,486.56 per annum (TEMP TO PERM)


Working Hours: Monday to Friday, 9:00 am – 5:30 pm (8-hour day)


Parking: On-site parking available


Role Overview: This role involves facilitating and communicating the settlement of aviation damaged luggage claims. The focus is on delivering exceptional service while adhering to company policies, client requirements, and legislative standards.


Key Responsibilities:

  • Manage and resolve claims effectively and professionally.
  • Liaise with clients via phone and email, ensuring compliance with all guidelines.
  • Maintain accurate records of claim settlements in line with company policies.
  • Collaborate with internal teams to streamline the claims process.
  • Manage client and supplier relationships, maintaining clear and consistent communication.


Challenges:

  • Managing peer relationships while adhering to company policies.
  • Ensuring clear communication across departments to facilitate efficient claims processing.
  • Navigating high-pressure situations involving client service recovery.


Required Skills & Experience:

  • Fluent or native-level English (written and spoken) - Essential
  • Basic MS Office skills - Essential
  • GCSE (or equivalent) in Maths and English - Essential
  • Previous call centre or high-pressure sales environment experience - Desirable


What We’re Looking For:

  • Strong communication skills with a keen eye for detail.
  • Ability to handle stress professionally, especially when dealing with service recovery situations.
  • Adaptable, resilient, and able to thrive in a dynamic, fast-paced environment.
  • Collaborative and team-oriented mindset.

Required Knowledge, Skills, and Abilities