Job Description

Job Description

Fixed Term Contract Opportunity - 12 months

£26,601.00

As our new Customer Care Specialist, you’ll be the first point of contact for our export customers across all divisions. In this key role, you’ll deliver professional, efficient, and timely support by owning all elements of customer orders from point of receipt right through to delivery.

We’re seeking a dynamic and self-motivated Customer Care Specialist who is quality-focused to deliver an outstanding service. You will be methodical and adaptable to fit changing business needs and thrive both as a team worker and when working under your own initiative.

Some of your key responsibilities:

• Manage and maintain efficient administrative processes to support the Customer Care Team and ensure smooth operations.
• Process customer orders and provide regular updates by coordinating with internal departments and external shipping agents.
• Prepare accurate quotations and manage customer accounts, including pricing updates and new account setup.
• Deliver professional front-line customer service, resolving queries and complaints promptly or escalating when necessary.
• Coordinate international shipments, ensuring timely dispatch and compliance with export regulations and documentation requirements.

What do I need to be successful in this role?

• Proven customer service experience
• Experience of export procedures with understanding of lead times, transport regulation and documentation requirements
• An understanding of margin and profit principles
• Ambitious and enthusiastic, with strong interpersonal skills

What’s in it for me?

• A competitive salary alongside inclusion into our company bonus scheme. Our Group Staff Bonus & Profit Performance Pay bonus scheme reinforces the Scott Bader principle of working together for a common goal and sharing in our successes.
• Enhanced employer pension contribution whereby Scott Bader will contribute a maximum of 2x your contribution, up to a maximum of 10%.
• Private medical insurance alongside a host of further discounts and employee benefit schemes
• 25 days annual leave entitlement plus Bank Holidays – We also offer the opportunity to purchase an additional 5 day’s annual leave in case you need a couple of extra days.
• We offer all our employees one full day per year to complete volunteering work of your choice which is fully paid. Alongside this, if you are thinking about fundraising for your favourite charity or local community event, we will happily match the funds that you have raised up to a maximum of £1000 in any one year.
• Our Head Office sits within 44 acres of Northamptonshire countryside, nestled within the village of Wollaston. Access to free onsite car parking, electric car charging points, discounted cafeteria and even an onsite swimming pool.

Who are Scott Bader?

Scott Bader is an employee-owned global manufacturer of advanced composites, structural adhesives and functional polymers. Established in 1921, we have a century of expertise in manufacturing high-quality, innovative products for a variety of markets around the world. Scott Bader now employs 800 people across 7 manufacturing sites and 18 offices worldwide.

We are committed to expanding our global reach, with recent ventures including North America, India, Japan and Australia, while continuing to build on our reputation for innovation, outstanding quality and technical expertise.

Scott Bader is different to most other companies. Our business is based on the simple principle of maintaining a balance between our social purpose and business needs. In 1951 we became the first UK company to hold a Common Ownership Certificate when the Bader family handed over their shares to The Scott Bader Commonwealth Limited – in simple terms, this means that Scott Bader colleagues own and are responsible for the success and overall wellbeing of the company.

Diversity & Inclusion

Our aim is to create an environment that is welcoming to all people, and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.