Job Description

Retail Commercial Manager - Charity Retail

Salary: 30,000- 35,000 per annum, depending on experience, plus travel expenses

Contract: Full-time, permanent, 35 hours per week (flexible seven-day rota)

Location: Central & Greater London

Are you a commercially driven retail leader looking for a new challenge?

We are seeking an experienced Retail Commercial Manager (Area Manager) to drive the sales and profit performance of a portfolio of retail shops. This role is ideal for a results-oriented individual with strong leadership skills who can develop effective sales strategies, manage stock, and inspire a high-performing team to deliver outstanding customer experiences. You will be commercial and people focused.

About the Organisation

This organisation operates a network of retail shops to generate vital income for its charitable work. With ambitious growth plans, they are looking for a passionate and driven individual to contribute to their success.

Key Responsibilities:

1. Sales & Profit: Maximise sales and profitability across all shops, implement commercial strategies, and ensure optimal merchandising.
2. Stock Management: Oversee stock control, collaborate with warehouse and ecommerce teams, and ensure compliance with safety regulations.
3. Customer Experience: Lead and inspire shop teams to prioritise excellent customer service and community engagement.
4. Team Leadership: Manage a team of shop managers, providing guidance, training, and performance management.
5. Operations & Compliance: Ensure adherence to financial processes, health & safety, and charity retail regulations.

About You:

We are looking for someone with:

1. Experience in multi-site retail management, ideally within the charity sector.
2. Proven ability to drive sales and meet performance targets.
3. Strong leadership and people management skills.
4. A strategic and commercially minded approach.
5. Passion for delivering excellent customer experiences.

Benefits:

1. Competitive pension scheme (employer matching up to 10%)
2. Flexible/hybrid working options
3. Generous parental leave
4. Apprenticeship and development support
5. Cycle to work scheme, eye test vouchers, and employee assistance programme