Job Description

Job Description

Role: Public Sector Engagement Assistant

Salary: Up to £28,500

Location: Hybrid/Kings Hill, Kent

Why Join CSG?

CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 28 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more. Currently growing at a rate of 25% each year, CSG has expanded via an innovative buy and build model delivering an important mix of organic growth, acquisitions and strategic joint venture partnerships. Therefore, it is an exciting and interesting time to join a growing organisation and be part of shaping the future of CSG.

What You’ll Bring:

Are you passionate about driving public sector customer engagement and delivering growth? We are seeking a proactive and motivated professional to join our team and take ownership of customer interactions, promoting the usage of our compliant procurement frameworks and building brand awareness across the UK.

You will be responsible for both retaining and securing new business within the public sector, including Local Authorities, NHS, Higher Education, Public Services, and other related sectors. Your role will involve providing expert advice on procurement processes and the effective use of frameworks to assist customers in making informed purchasing decisions.

What You’ll Achieve:

As Public Sector Engagement Assistant you will:

• Identify national procurement opportunities by utilising various data sources, reaching out to potential customers in new markets, and driving further growth with existing customers.
• Build and nurture relationships with senior decision-makers and key representatives within potential customers and customer groups.
• Stay well-informed on the challenges faced by the public sector, demonstrating expertise in your products/services, including awareness of competitor and regulatory changes.
• Promote new product and service developments to prospective customers through multiple communication channels, with an emphasis on a "phone-first" approach for existing and potential clients.
• Ensure all communications comply with procurement regulations and guidelines.
• Achieve targets for key performance indicators related to procurement activities and framework usage, providing regular updates to the Public Sector Engagement Manager or Head of Brand Relationship Management.
• Track procurement activities and build a robust pipeline of future opportunities across all frameworks, supporting the team in documenting customer, supplier, and framework interactions.
• Assist customers in managing ongoing relationships throughout the procurement process to ensure the highest likelihood of success, ensuring all necessary contract documentation is completed and signed.

What We Offer:

• 25 days of annual leave, plus bank holidays
• An additional day off for your birthday to celebrate as you wish
• Access to a generous discount scheme, including retail and gym memberships
• Life assurance coverage
• Health cash plan initiative
• Companywide events

What We Require:

• Experienced at developing relationships and networking with decision makers in the public sector
• Confident and clear telephone manner
• Knowledge of Microsoft Office applications including Excel and Word

About Commercial Services Group

Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally.

About Procurement Services

Procurement Services is a market-leading procurement services business, and our focus is on providing compliant routes for the UK public sector to procure products and services from local, national and global suppliers.

Working across all public sector verticals, our teams support buyers from local authorities, central government bodies, NHS trusts, educational establishments and many others, in identifying their procurement needs and offering a compliant framework to deliver on their requirements.