Job Description

Senior Customer Service Representative -Buckinghamshire - c30k - 35k + Bonus

Overview: This is a fantastic opportunity to join a strong, innovative and progressive business within the food manufacturing industry where you can play a key part in client relations and customer satisfaction which is something our client is deeply passionate about.

Experience Required:

• A strong background in customer services, preferably working within a manufacturing environment.
• Strong ability to build and development customer relationships.
• The ability to solve customer problems and queries quickly and effectively.
• Experience of working on multiple task and training junior members of the team

Role & Responsibilities:

• You will play a crucial role in building strong customer relationships and ensuring satisfaction of escalated issues, resolving complaints to ensure satisfaction, retention and loyalty, whilst delivering exceptional support across multiple channels.
• As the Customer Service Rep, you will track customer interactions, streamline workflows and suggest areas for performance and efficiency improvements to enhance customer experiences and operational effectiveness.
• Other requirements will involve assisting with onboarding and the training of new staff, as well as reception coverage.

Company Overview:

This is a fantastic opportunity to work with a forward thinking, proactive and innovative company with recent investment which has resulted in strong and stable growth. This company have a collaborative culture and a focus on progression and development for every level of the business.

We are seeking applications from talented Customer Service Team Leaders, Customer Coordinators, Customer Experience, Senior Customer Service Advisors, Customer Assistants, Representatives and other Customer Service professionals who live within North-West London, Marlow, Maidenhead, Slough, Amersham, Watford, Aylesbury, Thame or Buckinghamshire.

If you have the desired qualifications and experience, please send your CV quoting reference MD/TNT/989or phone (phone number removed) for a confidential discussion.

True North Talent is recognised as a trusted supplier of permanent, contract and interim recruitment services to the food manufacturing and FMCG industries. Our teams of specialist recruiters operate across Operations/Engineering/Technical/NPD/Supply Chain and Commercial. We may hold your data, as per our privacy policy detailed on our website.

Unfortunately, due to the high volume of applications we receive, we can only contact successful applicants.

For more information on True North Talent or to discuss how we can find talent for your business then please visit our website.