Job Description

Office Based – Bromley; Greater London Mon - Thurs 9-5, Friday 9-4 (Fridays WFH)

Salary POA

Job Types: Full-time, Permanent

Benefits include Simply Health, Monthly Well Being, and Education.

Dr.PAWPAW, the UK’s leading producer of PAWPAW balms sold in over 50 countries and available in over 70 retailers worldwide, is looking for a full-time Customer Service Administrator to join its growing team. (UK / OFFICE BASED, Bromley, Greater London)

Dr.PAWPAW is committed to achieving a working environment which provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, sex, pregnancy, maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age or sexual orientation. This Policy aims to remove unfair and discriminatory practices within the Company and to encourage full contribution from its diverse community. Dr.PAWPAW is committed to actively opposing all forms of discrimination.

As a representative of Dr.PAWPAW and in line with our ethos of placing Corporate Social Responsibility at our core and as a key pillar to the brand, we expect our team to:

• Contribute to achieving our high social and environmental performance.
• Support Dr.PAWPAW's set of standards measuring our impact on society, the environment, and how transparent and accountable it is.
• Sustainability - championing sustainability initiatives and improvements.
• Values - embody our values of positivity, kindness, giving back, excellence and integrity.
• Demonstrate emotional intelligence - empathy and care are central to everything we do.
• Care for our team, the products and service we provide to our customers, the community and the planet.

The Role

The person does not require sales experience. However, enthusiasm, attention to detail (yes, the detail matters), and willingness to learn are a must! The role is full-time and based in our Bromley office. The right candidate will be a positive, resilient team player and have experience which includes the following tasks:

• Managing and owning the order management of assigned Customers to ensure that orders are shipped on time and in full, including preparing and collating all shipping paperwork.
• Dealing with enquiries over email and by telephone.
• Being able to answer calls and relay information
• Processing orders using our systems.
• Using our enterprise system (CIN7) to process and report on order status
• Keep track of the Order progression from start to end, including receiving the purchase order, processing it with our warehouse and invoicing our customers
• Transport queries and advising of delivery lead times
• Working closely with our warehouse team
• Working within a variety of teams, including sales, accounts and marketing
• Must be driven to own and solve customer problems with a “can do” attitude and be available to carry out ad hoc tasks that you would expect from a close team that helps each other succeed.