Job Description

Job Description

We’re looking for a Customer Service Coordinator for a leading moving company in London. In this role, you’ll be the main point of contact for clients, ensuring their needs are met with efficiency, professionalism, and a positive attitude.

As a Customer Service Coordinator, you’ll handle a variety of client inquiries, coordinate logistics, and support the team to ensure each move is smooth and successful. This position is perfect for a detail-oriented individual who excels at problem-solving and thrives in a fast-paced environment.

Responsibilities:

• Serve as the main point of contact for clients throughout their moving experience.
• Handle client inquiries, concerns, and requests promptly and professionally.
• Coordinate with internal teams to ensure timely and efficient service delivery.
• Schedule and organize moves according to client needs and company availability.
• Resolve client issues with a calm, solutions-focused approach.
• Maintain accurate records and documentation for each client interaction.
• Provide clients with updates on the status of their moves and address any changes.
• Conduct follow-up calls to gather feedback and ensure customer satisfaction.
• Assist in billing and invoicing processes related to customer accounts.
• Support the sales and operations teams with administrative tasks as needed.

Requirements:

• Previous experience in a customer service or coordination role, ideally in the moving or logistics industry.
• Excellent communication and interpersonal skills.
• Strong organizational abilities with keen attention to detail.
• Problem-solving skills and a positive, client-focused attitude.
• Ability to manage multiple tasks and work effectively under pressure.
• Proficiency with Microsoft Office and CRM systems.

Reach out to Alchemy Global Talent Solutions today to learn more about this exciting opportunity!