London

Basic Information

  • Job title:
  • Job type:
  • Salary:
  • Industry Experience Required (years):
  • Location:
  • Job Industry:
  • Job Region:
  • Job Reference Number
  • Job Qualifications:

Job Description

Overview

This is a Customer Success Manager role for a growing SaaS business in the financial technology space. The role manages a portfolio of enterprise and mid-market accounts across Europe, with responsibility for renewals/retention as well as growth through upsell and cross-sell opportunities. Location: Hybrid, London.

Base pay range

This range is provided by Maxwell Bond. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

What We’re Looking For

  • 5+ years’ experience in Customer Success, Account Management or related roles.
  • Proven track record managing accounts with significant ARR (c.£400k+).
  • SaaS experience essential; exposure to financial SaaS or fintech strongly preferred.
  • Confident, proactive, and organised, with the ability to operate in an agile business (not suited to large corporate backgrounds).
  • Strong commercial acumen – able to spot, negotiate, and deliver upsell and cross-sell opportunities.
  • Curious and hungry to learn quickly across a multi-product environment.
  • Comfortable working with enterprise-level stakeholders and building long-term client partnerships.
  • Private Medical Insurance
  • Health Cash Plan
  • Bike2Work Scheme
  • Life Assurance
  • Retirement Plan – 6% employer contribution

Key Responsibilities

  • Manage a portfolio of accounts across Europe, with responsibility for retention, renewals, and growth.
  • Act as a trusted advisor to enterprise clients, developing a deep understanding of their needs and objectives.
  • Identify and execute upsell and cross-sell opportunities across 5–6 product lines.
  • Own all commercial aspects of your accounts, including renewal negotiations and expansion strategy.
  • Work closely with internal teams to ensure seamless client experience and maximise value delivery.
  • Maintain accurate records in the CRM, keeping processes organised and up to date.

Seniority level

  • Associate

Employment type

  • Full-time

Job function

  • Sales and Customer Service
  • Industries: Financial Services and Software Development

Referrals increase your chances of interviewing at Maxwell Bond by 2x.

London, England, United Kingdom

#J-18808-Ljbffr

Required Knowledge, Skills, and Abilities