Job Description

Do you have recent experience in a Customer Service role? Do you enjoy speaking with customers and building relationships? Are you confident with taking ownership of enquiries, following through to resolution? If so then we would like to hear from you. Our client are looking for a Customer Service Representative to join their busy and friendly Contact Centre team. A typical day will see you handling approximately 20-30 calls and dealing with a range of queries regarding donations, setting up new accounts, changes to direct debits and many more. You will also be corresponding with clients over webchat/email and managing postal correspondence. As you can imagine no two days are ever the same in this fast paced environment and you will need to be be able to adapt your approach to suit each customer's individual needs. The ability to multi-task is key as in addition to dealing with new enquiries you will be following all existing calls through to resolution, keeping the customer logs up to date. To be successful in this role you will need: * Excellent communication skills * Good Microsoft Office skills, with a particular focus on Outlook and Excel * The ability to maintain accuracy during busy periods * An empathetic and professional approach This is a fun, friendly environment so as well as having the above skills you will also be a team player. Core hours are Monday-Friday, 9am-5pm. Our client offer hybrid working with the opportunity to spend part of your time working from home after an office based probationary period. In return for your expertise our clients offer free on site parking, a generous pension, private healthcare and 30 days holiday + Bank Holidays. If you are driven, flexible, organised and thrive on delivering exceptional customer service then this is the role for you! To apply please send your CV or call the office for more details