Job Description

Software Implementation and Training Manager

Location: Grantham (Hybrid)

My client, a well-established and successful brand in the UK ERP software and services market, is currently looking to recruit a Software Implementation and Training Manager to join their friendly Professional Services team and play a key role in the implementation and training of their market-leading software solutions.

Key Responsibilities:

1. Deliver high-quality consultative services both in person and remotely, guiding customers through system setup, usage, and issue resolution.
2. Lead and deliver structured and dynamic training courses (in-person and remote) to ensure customers gain in-depth knowledge of our software.
3. Project coordinate and manage daily implementation activities in collaboration with the Programme Manager.
4. Develop and enhance training materials to keep them up to date and engaging for customers.
5. Introduce and manage internal training processes to ensure smooth operations within the Training Department.
6. Line manage and mentor consultants and trainers, ensuring full engagement in chargeable activities.
7. Handle customer escalations during implementation and manage risks, scope creep, and change requests.
8. Provide ad hoc training and sales support activities such as software demonstrations.
9. Maintain project plans and activity logs, ensuring deadlines are met.

Essential Skills & Experience:

1. Circa 5 years’ experience in software training or consultancy.
2. Previous line management experience.
3. Training certification and/or knowledge of Prince II/ITIL standards.
4. Strong IT proficiency, particularly in Microsoft Office.
5. SQL skills (desirable but not essential).
6. Excellent communication, organisation, and presentation skills.
7. Ability to manage customer relationships and work effectively with stakeholders at all levels.
8. Self-driven, creative, and enthusiastic team player.