Reading

Basic Information

  • Job title:
  • Job type:
  • Salary:
  • Industry Experience Required (years):
  • Location:
  • Job Industry:
  • Job Region:
  • Job Reference Number
  • Job Qualifications:

Job Description

Overview

Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level. We’re recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Reading store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.

Responsibilities

  • Lead and motivate the front-end team to deliver polite, prompt, and friendly service
  • Be a visible, approachable leader for customers and colleagues
  • Coach team members to build their skills and service confidence
  • Oversee stock and cash control procedures, ensuring security and compliance
  • Support a great store culture and contribute to a positive workplace

What We\'re Looking For

  • Experience managing teams in retail or hospitality
  • Strong numeracy and problem-solving skills
  • A flexible, hands-on attitude with great people skills
  • Passion for retail and delivering exceptional customer service

Why B&M?

With over 780 stores and more on the way, this is a fantastic time to join us. We offer:

  • Clear progression paths and development opportunities
  • On-the-job training and support
  • 10% staff discount (with double discount events!)
  • Access to a colleague benefits portal
  • Wellbeing support through our Employee Assistance Programme
  • A stable, permanent contract

Ready to grow with us? Apply now and be part of the B&M journey.

B&M is an equal opportunity employer committed to creating an inclusive environment for all.

Job details

  • Reading, England, United Kingdom
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Retail

#J-18808-Ljbffr

Required Knowledge, Skills, and Abilities