Job Description

Overview

Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE\'s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Responsibilities

• Lead and coach a small team, ensuring high-quality customer service and a positive work environment.


• Support daily operations to achieve sales targets across digital services, visual merchandising, sales floor, and promotions.


• Partner with store leadership to identify and solve problems and uphold NIKE standards and guidelines.


• Specialize in one business area while providing cross-functional support (Commercial and Consumer Experience).

Qualifications

• Customer service and/or retail experience preferred.


• Ability to manage a small team of peers.


• Effective communicator, brand ambassador, and collaborative teammate.


• Demonstrated ability to apply product sales techniques.


• Flexible with scheduling and available to work retail hours (40 hrs FULL TIME), including day, evening, weekends, and holidays as needed.

Benefits

• One of the best compensation and benefits packages in the industry


• Opportunity for monthly performance-based bonus


• A supportive team that values Diversity, Equity & Inclusion


• A career at a company at the forefront of the sports and fashion industry


• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor