Birmingham

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Job Description

Job Description

We are seeking an experienced and driven Process Engineer to join our team. This role is responsible for driving end-to-end (E2E) process improvements, optimising customer journeys, and delivering high-impact change initiatives across the organization. The ideal candidate will bring expertise in process engineering, data analysis, and continuous improvement within the commercial banking sector.


Key Responsibilities:


  • Own E2E delivery of process improvement initiatives, managing everything from initial scoping, requirements, and design through to implementation, go-live, post-implementation review, and benefits realisation.
  • Redesign and optimise customer journeys to deliver seamless experiences that enhance customer satisfaction and business outcomes.
  • Apply Lean Six Sigma tools and techniques to simplify, standardise, and strengthen business processes.
  • Manage relationships with third-party vendors, holding them accountable for high-quality and timely delivery.
  • Perform in-depth data analysis to uncover inefficiencies, assess risks, and develop innovative, evidence-based solutions.
  • Drive forward transformation initiatives in critical areas such as Mobile Onboarding, Holistic Servicing, e-ID & Verification, and Optimised Know Your Customer (OKYC).
  • Partner with senior stakeholders and cross-functional teams to embed improvements into BAU operations and ensure sustainable impact.


Key Requirements:


  • Proven E2E delivery track record—experience in taking ownership of change programmes from concept through to closure.
  • Lean Six Sigma Black Belt (preferred) or Senior Green Belt certification.
  • Strong background in commercial banking or financial services, with a deep understanding of customer-centric transformation.
  • Demonstrated success in re-engineering customer journeys and delivering measurable CX improvements.
  • Excellent vendor management and stakeholder engagement skills.
  • Strong data analysis capability with the ability to challenge, innovate, and think outside the box.
  • Subject matter expertise in Mobile Onboarding, Holistic Servicing, e-ID & Verification, and OKYC.

Required Knowledge, Skills, and Abilities