Job Description

Overview

Summary: You\'ll be the main point of contact for one of our client\'s largest customers. Your role combines technical expertise, customer relationship management, and business development. You\'ll manage the customer\'s account, make sure projects run smoothly, help grow the business, and ensure pricing and profitability targets are met.

Responsibilities

• Customer & Program Management: Oversee the full lifecycle of a major customer program — from setup to delivery — ensuring all technical, commercial, and contractual obligations are met.
• Business Development: Identify new opportunities with existing and potential customers (especially OEMs), support bids and negotiations, and help expand Dedienne\'s market reach.
• Pricing & Financials: Prepare and manage pricing strategies, forecasts, and profit margins. Work with purchasing and finance teams to maintain cost control and profitability.
• Internal Coordination: Lead communication between engineering, manufacturing, sales, and quality teams to ensure smooth delivery and customer satisfaction.
• Customer Relationship: Act as the customer\'s key contact — handling issues, organizing meetings, resolving complaints, and ensuring satisfaction with product quality and service.
• Performance Monitoring: Track project results (cost, schedule, quality) and report regularly to both internal management and the customer. Recommend improvements or corrective actions when needed.
• Continuous Improvement: Collect customer feedback, lead quality or process improvement initiatives, and ensure Dedienne maintains a strong reputation with the client.

Profile

• Degree in Mechanical or Manufacturing Engineering (essential)
• Additional studies or experience in Business or Project Management would be preferred
• 5+ years\' experience in a similar customer-facing or program management role (ideally in aerospace, engineering, or manufacturing)
• Strong technical understanding with commercial acumen
• Excellent communication and negotiation skills
• Able to work independently, manage complex projects, and travel internationally
• Customer-focused, proactive, and driven to improve both relationships and results

In Short

This is a hybrid role blending engineering, account management, and business development. You\'ll manage a large aerospace customer program, ensure everything runs profitably and efficiently, and help grow the company\'s presence worldwide.

This role involves substainal worldwide travel, so candidates must be comfortable with this