Job Description

Overview

The Financial Services Officer will support the Accounts Receivables Finance team in the verification and preparation of debtor invoices, and income received. Responsible for preparing and inputting data to computer systems, analysing data, ensuring that control accounts are accurate and providing assistance to the team.

Responsibilities

• Handle routine queries via both email and telephone from staff, customers, suppliers, and patients, investigating as needed to ensure issues are addressed in a timely and effective manner.
• Understand the critical role of contribution to timely and accurate invoice processing and its direct impact on the team 0s key performance indicators, helping to maintain excellent customer service and healthy Trust cash flow.
• Ensure all financial invoices, receipts, credit notes, income and payments are processed in accordance with standard operating procedures and in line with financial timescales.
• Input data into the General Ledger using journals.
• Support the delivery of key performance indicators for the Team.
• Ensure information is provided according to statutory return guidelines (SFIs) and expectations.
• Investigate queries from staff and customers which could include late or non-payment of invoices and invoice price; work directly with relevant parties to resolve issues quickly and agree workable solutions.
• Manage a range of customer accounts, requiring strong interpersonal and analysis skills, and the ability to develop appropriate plans and solutions meeting the needs of both the customer and the Trust.
• Handle complex calculations, analysis and reconciliations, including VAT.
• Input and update customer accounts onto financial systems such as Oracle.
• Participate in mandatory, statutory or development training as required.
• Demonstrate flexibility and agility to handle other tasks and duties as needed to meet the needs of the Team and Department.
• May be required to work across various Trust sites.

About the Organisation

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn 0t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read applicant guidance notes before submitting your application.

For further details / informal visits contact: Name: Sara Noon Job title: Deputy Head of Financial Services Email address: sara.noon@northumbria-healthcare.nhs.uk Telephone number: 0191 2031563