Dereham

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Job Description

Energy Adviser

Hours: 37 hours per week

Salary: £24,335 per annum

Job Type: Permanent

Annual Leave: 20 days plus bank holidays & five office closure days

Location: Hybrid: Dereham (3 days/week) & remote (2 days/week)

Pension: 4.5% Contribution

Are you driven to support others and create meaningful change in your community?

We’re looking for a compassionate, proactive Energy Adviser to support individuals and households with energy-related advice.

About the Role

Key Responsibilities:

  • Provide one-to-one advice sessions in person, by phone, or online.
  • Support clients with energy-related issues such as:
    • Understanding energy bills and tariffs
    • Switching suppliers
    • Accessing fuel vouchers or hardship funds
    • Improving home energy efficiency
  • Signpost or refer clients to specialist services where needed.
  • Keep accurate records and contribute to monitoring and reporting.
  • Stay up to date with relevant legislation, schemes, and local support options.

About You:

We’re looking for someone who is:

  • A great communicator and active listener
  • Empathetic, non-judgmental, and solution-focused.
  • Organised and able to manage a varied caseload.
  • Willing to learn about energy advice- with full training provided.

What We Offer:

  • Comprehensive training to become an accredited Adviser.
  • Ongoing support and professional development
  • 4.5% employer pension contribution
  • Opportunity for flexible working
  • 20 days annual leave plus bank holidays and five office closure days (3 at Christmas and two in the summer)

Please note that this post will be subject to a DBS check and a right to work check.

The deadline for submission is Thursday, 23rd October 2025.

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Required Knowledge, Skills, and Abilities