Job Description

Collections Agent - Financial Services 27,500- 30,000 Chatham Hybrid Working

Are you experienced in customer service or collections and looking to grow your career in financial services?

We're hiring a Collections Agent to join a people-focused financial services company based in Chatham. This is a great opportunity to play a key role in helping customers manage their finances while developing your own career in a supportive and technology-driven environment.

Role Overview
As part of the Collections team, you'll support customers who may be experiencing financial difficulties. You'll identify affordable solutions, provide guidance, and work with empathy and professionalism to achieve positive outcomes.

What You'll Be Doing

• Engaging with customers via phone, email, and live chat
• Understanding individual financial situations and offering tailored solutions
• Managing accounts in arrears and helping customers get back on track
• Maintaining accurate records and following regulatory guidelines
• Working collaboratively with your team to meet goals and support customers

What We're Looking For

• Experience in collections, customer service, financial support, or call centre environments
• Excellent communication and listening skills
• A compassionate, problem-solving approach
• Strong attention to detail and ability to follow processes
• Confidence with modern systems and CRM platforms

What's on Offer

• Salary: 27,500- 30,000 depending on experience
• Hybrid working (3 days in the office, 2 from home after training)
• Full training and development support
• Friendly, inclusive, and people-first culture
• Clear opportunities to progress within a growing financial services business

If you're looking for a role where you can make a difference, support customers, and build a meaningful career, this could be the perfect next step.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender.

Note: We can only consider applications from candidates who have the right to work in the UK.