Job Description

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Customer Success Manager | Changing Hiring Through AI-Powered Job Application Qualification | Driving Team Excellence & Exceptional Customer…

Full-time | 50% Training, 50% Supervisory Duties

Join Champneys, the UK’s original health spa, in a rewarding dual role where you’ll train and coach our therapists, oversee daily spa operations, and drive excellence across our luxury resorts.

What You’ll Be Doing

Training & Development

• Deliver engaging training sessions on treatments, protocols, and customer service standards.
• Coach and mentor therapists to develop skills and confidence.
• Support onboarding for new team members, ensuring they meet brand standards.
• Assist in launching new treatments and ensuring consistency across locations.

Supervision & Spa Operations

• Oversee daily spa operations, ensuring high standards of presentation, professionalism, and compliance with SOPs.
• Monitor therapist performance, retail sales, and customer satisfaction.
• Support rota scheduling, recruitment activities, and stock management.
• Work closely with the reception team to maximise revenue and deliver a seamless guest experience.

Travel

• Occasionally travel between resorts for training and operational support (with overnight stays as required).

What You’ll Bring

• NVQ Level 3+ in Beauty Therapy (or equivalent).
• Proven experience in spa or beauty training, ideally in a supervisory capacity.
• Strong treatment and product knowledge.
• Excellent leadership, coaching, and communication skills.
• A positive, proactive approach with flexibility to travel.
• Discounts on Champneys stays, products & treatments.
• Free or discounted meals.
• Free gym access & on-site parking.
• Career growth and professional development opportunities.
• Supportive, people-first culture.

Ready to inspire teams and raise the bar in spa excellence?

Apply now and take the next step in your Champneys career.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Administrative, and Training

• Industries

  Wellness and Fitness Services

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