Job Description

As a Team Leader, you'll be giving day-to-day support to your team, to make sure they're consistently giving great service to everyone who comes to the café. This is a busy, lively place to work, so you'll need to be adaptable. Your focus will be front of house, dealing directly with people and serving them food and drink. Crucial to this role will be your love of working with people, your positive 'can-do' attitude and your desire to provide an outstanding service.

Using your excellent eye for detail, you'll make sure all displays and signs are accurate, and that the food is looking good. At times, you may need to help the kitchen team with preparing food. You'll also be supervising the induction and training of colleagues, to help build a team that's dedicated to great service and to giving people a day to remember.

We'll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.

Responsibilities and Requirements

No experience is needed, but we'd love to hear from you if you're:

• friendly and adaptable, with a positive 'can-do' approach.
• enthusiastic and willing to learn.
• a people person, who cares about communicating well and giving great service.
• aware of health and safety compliance.
• a problem solver, who can lead and support a team every day.

About the National Trust

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever. The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Benefits

We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Our benefits include:

• substantial pension scheme of up to 10% basic salary
• free entry to National Trust places for you, a guest and your children (under 18)
• rental deposit loan scheme
• season ticket loan
• EV car lease scheme
• perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
• flexible working whenever possible
• employee assistance programme
• free parking at most Trust places

We're an inclusive organisation and welcome applicants from all backgrounds. We're committed to creating a diverse and inclusive culture where everyone feels they belong.