Job Description

JOB TITLE: Team Leader - Business Banking

LOCATION: Birmingham

HOURS: Full time

WORKING PATTERN: Two days per week (or 40% of your time) at our Colmore Row office.

About this opportunity

We're offering an exciting opportunity to lead a growing and evolving team focused on high-potential Business Banking clients within BCB. With recent investment into the proposition, you'll play a pivotal role in shaping its future and driving growth.

As Team Leader, you'll lead a team of Specialist Business Managers, guiding them through complex client conversations to rebuild trust, understand ambitions, and deliver tailored support. You'll play a key role in integrating a growing operating model, extending the entire bank to our clients while upholding robust risk discipline.

This is your chance to make a real impact—developing people, driving performance, and helping shape the future of Business Banking.

Day to Day

• Foster a strong coaching culture to empower colleagues, enhance performance, and deliver excellent client experiences while driving income, balance sheet growth, and risk management.
• Use insight tools to support high-quality coaching, feedback, and Balanced Scorecard reviews, building capability through the Your Best framework.
• Own and evaluate team performance against business objectives, recognising achievements and addressing performance gaps.
• Actively contribute to proposition development by testing new ways of working and representing the business in working groups.
• Provide leadership and oversight in structuring client proposals, helping colleagues find opportunities for income and franchise growth.
• Champion strong risk behaviours across the team and with key partners.

What we need from you

• Proven experience as a team leader, with a track record of successfully managing a team in either a financial services or sales contact centre environment.
• Outstanding performance management skills with the ability to develop the skills and capabilities of a diverse, engaged workforce.
• Self-starter who actively invests in personal growth and supports others' development with a continuous improvement approach aimed at improving client and colleague experience.
• Skilled in building strong relationships with key partner areas.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We especially welcome applications from under-represented groups. We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Banking