Job Description

Are you an experienced HR professional, seeking your next contract within a large Local Authority?
My client has an immediate opportunity for a HR Operations Manager to join the team on an interim basis.
The successful applicant will provide immediate leadership to the HR Operations team, establish performance standards and KPIs, deliver a clear HR Operations service offer, and drive improvement initiatives.

Responsibilities:

• Lead, support, and develop the HR Team Leader and their team to ensure capability, accountability, and high-quality service delivery.
• Integrate the Assistant HR Business Partners into the HR Shared Service Centre model.
• Rapidly establish and implement KPIs and Service Standards (SLAs) for HR Operations.
• Communicate service standards and the HR Ops service offer clearly to key stakeholders, ensuring transparency and accountability.
• Deliver consistent, timely, and customer-focused HR operational support across the employee lifecycle.
• Partner with the HR Data & Insights team to design and deliver performance reporting mechanisms, including demand management, prioritisation, and team workload allocation.
• Strengthen HR data integrity, reporting, and analytics to inform operational and strategic decision-making.
• Own and deliver the HR Operations improvement plan, ensuring recommendations from Business Transformation and audit reviews are implemented effectively.
• Develop, implement, and refine HR templates, procedures, and systems to improve efficiency, compliance, and scalability.
• Investigate opportunities for AI and other digital tools to enhance efficiency, scalability, and job enrichment.
• Build strong relationships with managers, staff, trade unions, and corporate leaders to ensure HR services are trusted, transparent, and aligned to organisational needs.

• Significant leadership experience in HR Operations or Shared Services within a local authority or complex public sector environment.
• Strong track record of leading HR teams, improving performance, and embedding robust service standards and SLAs.
• Experience of delivering transformation and process improvements in HR Operations, ideally in a unionised environment.
• Demonstrable experience of workforce resource analysis and capacity planning, including the application of technology to enhance efficiency.
• Strong stakeholder management and communication skills, with the ability to engage and reassure at all levels.
• Understanding of audit and compliance requirements within public sector HR operations.