Job Description

Overview

Vehicle Technical Support Specialist role at Arval BNP Paribas Group. Location: Swindon, Birmingham or Manchester – Hybrid.

About Us

We’re Arval BNP Paribas – a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by our people – Journey Makers. We serve a diverse customer base, from families choosing their first electric vehicle to global brands switching fleets to electric vehicles.

About The Role

We lease over 180,000 vehicles in the UK that require maintenance, servicing and repair. Your main focus will be to minimise vehicle downtime, provide technical support to internal and external customers, manage technical complaints, and support the wider Fleet Services teams.

Responsibilities

• Authorise work requests via the 1Link system.
• Challenge suppliers and suggest cost-effective alternatives.
• Maintain relationships with internal customers, drivers and garages.
• Update systems and databases as required.

What We’re Looking For

Ideally, you will be a qualified motor vehicle technician with NVQ level 2/3 (or equivalent) and knowledge of the 1Link system. LCV experience is a plus.

Skills & Requirements

• Excellent verbal and written communication skills, especially on the phone.
• Proven customer service skills with ability to build relationships quickly and challenge garage decisions.
• Impressive communication skills, and an efficient, accurate working style.
• Team player with a customer-focused approach.

Benefits & Package

Basic starting salary up to £29,000, plus bonus up to £1,100. 25 days holiday (plus bank holidays), an extra day off for birthday, and the option to purchase up to 5 additional days. Comprehensive benefits include:

• Private medical cover, digital GP service
• Company pension with up to 10% employer contribution
• Discounts on products and services, including high street brands
• 2 paid volunteering days per year
• Free on-site gym
• Subsidised restaurant with breakfast and lunch, and discounted Costa Coffee
• Flexible benefits to suit your lifestyle

Interview Process

• Telephone interview with Talent Acquisition team
• 1-hour panel interview with competency-based questions

How to Apply

Ready to make a difference? Click to apply and a member of our Talent Acquisition team will review your CV.

We’re committed to being an inclusive employer with a Speak Up culture and a Ban the Box policy.