Job Description

Description

The Worldwide Amazon Fresh Learning & Development team drives operational excellence through innovative, scalable training solutions. We're seeking an exceptional Program Manager to join our dynamic, fast-paced environment where we constantly raise the bar on talent development.

In this role, you'll design and deliver impactful learning programs that empower Associates and Leaders across our global Grocery operations. You'll collaborate with cross-functional teams, using data and technology to create experiences that enhance performance and support Amazon's customer-centric mission.

As a key team member, you'll navigate a complex, matrixed organization to continuously improve our learning content and processes. At Amazon, we're working to be the most customer-centric company on earth and in this role you'll have the opportunity to shape the future of one of Amazon's fastest-growing businesses.

If you're passionate about developing people, thrive in ambiguity, and want to make a significant impact on our grocery operations, we want you on our team. Join us in making history at Amazon Fresh.

Key Job Responsibilities

A day in the life

• Leading the end-to-end development and execution of learning programs that drive operational excellence across multiple grocery businesses
• Designing and implementing measurement strategies to evaluate program effectiveness and drive continuous improvement
• Building and maintaining strong partnerships with stakeholders across regions and functions to align learning solutions with business priorities
• Creating scalable mechanisms for program adoption, quality control, and impact measurement
• Managing cross-functional projects through all stages from initiation to closeout
• Developing data-driven insights to inform program strategy and demonstrate business impact
• Championing associate development needs while balancing business requirements and operational constraints

Basic Qualifications

Experience defining program requirements and using data and metrics to determine improvements

Experience in program or project management

Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership

Demonstrated ability to work independently with limited guidance

Preferred Qualifications

Experience leading process improvements

Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Experience in complex problem solving, and working in a tight schedule environment

Experience in retail operations or learning & development

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.