Job Description

Overview

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Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. Home Decarbonisation: We’re working to eliminate fuel poverty, providing end-to-end management in energy efficiency and carbon reduction. Our team works closely with homeowners and local authority partners to provide home energy advice to prepare for Net Zero. As part of our team, you’ll be at the forefront of the transition to net zero, working with not just those around you, but across the Group- sharing learnings to deliver essential infrastructure services for life.

What will you be doing?

As an Energy Advisor (Triage), you’ll be the first point of contact for customers seeking energy efficiency support. You’ll assess eligibility, guide them through the process, and ensure they’re matched with the right services. It’s a role that blends empathy, precision, and purpose—helping people access the support they need while contributing to national sustainability goals.

You’ll work closely with internal teams and external partners, maintaining accurate records, managing referrals, and supporting the delivery of funded schemes. Whether it’s ECO4, GBIS or LAD, you’ll help ensure compliance and customer satisfaction every step of the way.

Hybrid working is available, with flexibility to work from our Sutton or Aylesbury offices.

What You’ll Bring

• Experience in a customer-facing or administrative role, with a proactive and empathetic approach
• Strong communication and organisational skills—you’re confident managing conversations, data and deadlines
• Comfortable using Excel and CRM systems to keep things accurate and up to date
• A genuine interest in energy efficiency and helping households access support
• Level 3 Award in Energy Awareness or equivalent is a plus, but not essential
• Familiarity with ECO4, GBIS or LAD schemes and their compliance requirements is helpful, though not required

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers:

• 25 days annual leave plus bank holidays
• 2 Paid volunteer days per year

About Us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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