Job Description

Overview

We are looking for a creative Technical Author with an ability to create simple to understand schematics from complex systems, whilst showing their excellent attention to detail to day-to-day tasks.

The Technical Author will be working closely with a group of developers of a variety of projects to understand data flows, system integrations and project structure, along side these tasks and projects you will be showing the willingness to be self-motivated, with the ability to work under pressure to deadlines.

The successful candidate will prove their excellent communication and interpersonal skills through their work by documenting their solutions and creating templates and visualisations for the cross functional teams to understand.

Job Title: Technical Author

Working Hours: 37.5 hours per week, Monday to Friday

Location: Liverpool City Centre, Hybrid working available

What you will be doing

• Working closely with a group of developers on a variety of projects to understand data flows, system integrations, project structure
• Specify the fundamental components of the solution
• Document to a standard Software Architecture Template including creating visualisations
• Detail Business rationale and how the solution address the need
• Clearly describe key features, functions and limitations
• Document the key design features and critical processes and ‘need to know’; aspects, to agreed standards

What we are looking for

• Use of Visio or other tools to prepare flowcharts, data flow system schematics
• Experience with document versioning
• Ability to work within a code environment to document key aspects of design or functionality
• Ability to work with system architects and leads towards making pragmatic decisions on how to represent systems topologically
• Ability to understand requirements and conceive good application solutions
• Experience of GIT, Gitlab, Github etc.
• Document versioning techniques / tyools
• Experience of requirement gathering, analysis and specification
• Understanding of backend to frontend development
• Experience of build processes and technologies including CI/CD
• Understanding of application architecture
• Knowledge of the roles of different programming languages
• Markdown, markdoc, asciidoc,.Mdx, Shpinx (docs as code)

Grow with Acorn

AtAcorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of theAcorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing1,700+ people across the UKandreached a milestone £750 millionin total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement
• 35 days’ holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs

Our Commitment to our colleagues

These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer – championing mental health and wellbeing
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• Menopause Friendly accredited – supporting every stage of life
• Armed Forces Covenant signatory – honouring those who serve
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
• Best Place to Work for Development – proud to be investing in people’s future
• Best Place to Work for Women – breaking down barriers to women’s career progression

What to know before you apply

If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool —Grow with Acorn.

A Few Things to Know Before You Apply

Checks & Clearances — All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.

Visa Requirements — Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

We’re Here to Support You — We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.