Job Description

Overview

Base pay range and related information provided by Kew Green Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

We are looking for a decisive, visionary leader to nurture the developing team at this 95-bedroom hotel by the beautiful village of Crick, just off junction 18 of the M1. With a solid understanding of hotel operations, you will lead from the front, inspiring and supporting your team to deliver outstanding experiences at every stage of the guest journey. This role reports to the Regional General Manager.

About the role

You are responsible for overseeing the smooth running of day-to-day operations in the hotel and managing ongoing profitability. Guiding and nurturing your team, you ensure all revenue, guest satisfaction and brand targets are met.

Responsibilities

• Managing budgets and controlling expenditure
• Recruiting, training and managing hotel employees
• Ensuring compliance with health, safety and licensing laws, as well as maintaining property and amenities
• Continuously improving business operations through standard procedures, maximising revenue and monitoring employee performance

Full details of the role will be discussed with shortlisted candidates. If you’d like to find out more about the role before applying, contact our resourcing team at recruitment@kewgreenhotels.com.

About You / Qualifications

You are an expert in hotel operations, but what you’re best at is people. You empower your team, know when to lead decisively, and when to step back to develop others. You provide clear direction to your HODs and create a culture of ownership where everyone is committed to achieve together.

• Strong Leadership: You motivate and inspire your team, fostering a positive work environment by leading from the front.
• Exceptional Communication: Excellent verbal and written communication skills with guests, employees and stakeholders.
• Financial Acumen: Solid understanding of budget management and the ability to drive revenue while controlling costs.
• Solution Driven: Provide quick, clear and effective solutions.
• Customer Centric: Dedication to ensuring exceptional guest satisfaction and experience.
• Innovative and Detail Oriented: Proactive in seeking opportunities to improve service delivery and maximise revenue, with a keen eye for detail in overseeing property maintenance, health and safety and compliance.
• Team Player: Ability to recruit, train and manage a diverse team, fostering growth and development.

Benefits

• Discounted hotel stays around the globe, with food and beverage discounts
• Attractive discounts across many major retailers, restaurants, and events
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
• Personal and career development, including apprenticeships
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice

Next steps

A member of the recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Regional General Manager and Director of Operations.

About Kew Green Hotels

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across several leading hotel brands. Our mission is to operate hotels which make us proud, and our values are:

• We Respect Our People And Communities
• We Are Pragmatic

If you share our values and you’re committed to doing work that you can be proud of, we would love to hear from you!

You can find out more about our mission and values, our history and more on our website at www.kewgreenhotels.com

At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management

Industries

Hospitality

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