Job Description

Overview

Meridian Business Support is recruiting for a Hospitality Manager on behalf of a national private healthcare provider in the Lowestoft area, Suffolk. The role requires excellent people management and communication skills to provide residents with an outstanding experience, overseeing all hospitality operations from food service and activities to housekeeping and maintenance.

Responsibilities

• Create a caring service experience aligned with family values: compassion, empathy, and transparency.
• Foster a positive work environment emphasizing teamwork, improvement, and top-notch service.
• Deliver exceptional experiences for residents, surpassing their needs and expectations.
• Oversee food service operations, collaborating closely with the chef for quality meals on time.
• Develop engaging activities promoting residents’ interests, fun, and well-being.
• Maintain a top-notch first impression experience and uphold high cleanliness standards.
• Address maintenance issues promptly to keep the facility in good condition.
• Manage the hospitality budget to meet revenue targets while controlling costs.
• Build strong relationships with residents, families, and staff to enhance community engagement.
• Ensure staff are well-trained and equipped for effective performance.
• Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.

Skills and attributes

• Previous experience with a hospitality background—preferably some hotel experience.
• Excellent communication, motivational and people skills.
• Genuine interest in engaging residents and their families on a regular basis.
• Organisational skills with good time keeping.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Events Services