Job Description

Overview

The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we’d love you to join us. We’re looking for a Food and Beverage Team Leader to join us. Because we are in a rural area, please think about how you’d be able to get here for work, before applying for the job.

What it’s like to work here

To find out more about what it’s like to work in a food and beverage team for the National Trust,

What you’ll be doing

• As a Team Leader, you’ll be giving day-to-day support to your team to ensure they’re consistently delivering great service to everyone who comes to the café. This is a busy, lively place to work, so you’ll need to be adaptable.
• Your focus will be front of house, dealing directly with people and serving them food and drink. You’ll need a love of working with people, a positive “can-do” attitude and a desire to provide outstanding service.
• Using your eye for detail, you’ll ensure all displays and signs are accurate and that the food is looking good. At times, you may need to help the kitchen team with preparing food.
• You’ll supervise the induction and training of colleagues to build a team dedicated to great service and giving people a day to remember.
• We’ll provide an induction that fits the job, training in allergens and food safety, and mentoring to support you in your role. You can sign up for further professional training and development if you wish.
• You can view the full role profile for this role in the document attached. You don’t need to have all the knowledge, skills and experience listed in the profile; it’s to provide a full picture of what’s possible in this role.

Who we’re looking for

No experience is required, but we’d love to hear from you if you’re:

• friendly and adaptable, with a positive “can-do” approach
• enthusiastic and willing to learn
• a people person who communicates well and provides great service
• aware of health and safety compliance
• a problem solver who can lead and support a team every day

The package

The National Trust has the motto “For everyone, for ever” at its heart. We’re committed to an inclusive culture where everyone feels they belong. Our people should reflect the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% of basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
• Flexible working where possible
• Employee assistance programme
• Free parking at most Trust places

Role details

Hours: Full-time, 37.5 hours per week
Salary: £24,862.50 per annum
Contract: Permanent

For this role, you’ll need to complete our online assessment instead of using a CV or online application form. This will help us understand more about your strengths and provide more information on the role.