Job Description

Overview

The Manager, Banking will assume responsibility for the governance of the combined Hilton Centre of Excellence (CoE) and Shared Service Center (SSC) US / UK Hotel Banking and Credit Card teams, based in Glasgow and India respectively. They will supervise, monitor and support the team in the delivery of the designated activities, have day to day involvement with the team, and communicate deliverables to key Hilton stakeholders. A key deliverable is to document and train end to end processes and contribute to the rollout of a new matching and reconciliation tool.

What will I be doing?

Under the direction of the Director, OTC the post holder will input on current best practice expected from an upper quartile Banking operation. They will assist in supporting the delivery of strategies, ensuring Hilton’s Centre of Excellence delivers a seamless, efficient and customer focused experience, maximizing output without compromising service quality. The role requires the ability to communicate and influence at all levels, build and maintain strong business and 3rd party relationships, and participate in project management for Banking tasks while managing multiple tasks to tight deadlines. The post holder will contribute to a strong customer-focused ethos while maintaining a robust control environment from a hotel Banking perspective.

The post holder will assume day to day responsibility for US/UK property specifics, promoting first-class service delivery. They will drive delivery of Hotel Banking strategies and govern the team on a day-to-day basis, requiring meticulous attention to detail, the ability to interpret key business drivers within Hotel Banking, and to take appropriate action. They will support the Director and Banking Managers in managing Hotel Banking Service Level Agreements (SLA’s), contributing to development, refinement and ongoing monitoring to meet/exceed service delivery metrics.

Essential Functions

• Planning Activities: Support the implementation of strategy, goals, key initiatives and priorities for the function.
• Plan the Banking team workloads and priorities, ensuring key tasks are completed to schedule and checklists updated.
• Influence and motivate the team to perform tasks efficiently and effectively.
• Maintain and revise controls documentation in line with SOX compliance routines.
• Implement processes to support SOX compliance testing and reviews, including peer checks and checklists.
• Project Lead / Support for Banking projects as required.

Organising Activities

• Implement and manage function processes to achieve strategy and goals.
• Coordinate with third-party service providers to compile, review and approve information for operating the Accounting function.
• Serve as liaison for client & stakeholder relationships, resolving concerns and escalating to leadership when necessary.

Controlling & Co-ordinating Activities

• Evaluate current processes and implement actions to streamline for efficiency.
• Oversee day-to-day reconciling activities and monthly reconciliations.
• Review and monitor SLA and OLA to ensure delivery and take corrective action as needed.
• Review and book key closing journal entries and related reports.

Staffing Activities

• Recruit, supervise and evaluate Banking team members; build competence through training and best practice sharing.
• Manage team objectives and how they will be accomplished.
• Carry out and monitor team performance reviews, providing feedback and development support.

Qualifications

Required Qualifications
Relevant experience in a banking / treasury accounting role
Project management experience

Preferred Qualifications
Experience with remote management

Work Locations

Hilton - Area Office - Glasgow

Schedule

Full-time

Brand

Hilton Corporate

Shift

Day Job

Job Level

Manager

Job Function

Finance and Sales

Industries

Hospitality