Job Description

Support Advisory Manager - Charity

• Home Based Role
• 25% travel in Wales
• 35 hour week
• £32,460 plus £2,500 car allowance

Our client is a charity that provides support from confidential advice and mental health support to direct financial assistance for their clients. Their mission is a commitment to strengthening resilience; helping their clients feel valued, supported and better equipped to navigate uncertainty and change. This role is pivotal to being able to provide this service. 

Key Purpose:

To work as part of a team that provide high quality casework and grant applications to clients that come to the charity for support.  

Key Responsibilities:

• Provide high quality information, advice and guidance in an empathetic and professional manner.
• Conduct a holistic needs assessment for each service user according to their individual circumstances.
• Manage a caseload of beneficiaries working with each service user to establish the most appropriate sources of support and agree an action/support plan with them.
• Collation of evidence for grants applications, checking that essential criteria have been met and progressing applications to the next stage of the internal grants process.
• Collaborate with other agencies/service providers who can offer additional support options.
• Explore, assess and escalate any safeguarding concerns according to the RABI safeguarding policy.

Person Specification:

Essential

• Fluent Welsh language speaker is essential
• Experience providing services to vulnerable service users, listening and supporting in a non-judgemental way.
• Knowledge and insight into state benefits and complementary support services (whether national/local/statutory agencies.)
• Strong ability to manage a diverse caseload effectively, prioritising competing demands to include keeping excellent case records.
• Excellent communication skills, being able to establish rapport and build trust quickly.
• Excellent problem-solving and critical thinking abilities, particularly in complex situations
• Knowledge of data protection principles and how to apply them.
• Knowledge or experience of safeguarding best practice.

This role would suit someone who has worked in support charities or public services such as HMRC, Citizens Advise or similar.