Job Description

Overview

Join to apply for the Medical Administrator role at Belfast Skin Clinic.

Location: 18 Deramore Drive, Belfast BT9 5JQ. This is an in-person role based at the stated location.

Job Details

Job title: Medical Administrator. Responsible to Administration Supervisor / Practice Manager.

Main Duties and Responsibilities

• Meet and greet all patients and visitors to the facility in a welcoming and friendly manner, ensuring all patients/visitors are signed in appropriately.
• Deal with all telephone enquiries in a professional, efficient manner and redirect calls to the appropriate person where required.
• Provide appropriate accurate information to all patient enquiries in relation to clinic services.
• Maintain all patient records, results, correspondence and log all communications onto the clinic\'s computerised system E-clinic.
• Scanning all patient documentation with accuracy onto E-clinic.
• Book new patient consultations, review and dressing appointments for the consultants and nurses and rescheduling appointments as required.
• Strictly adhere to all protocols and timelines in relation to the processing of Red Flag Waiting List Trust referrals.
• Liaise in a professional manner with GPs and other external Healthcare Providers.
• Cover for and assist other staff members as required.
• Complete any other duties as assigned by the Management Team.
• Participate in staff meetings in a positive and constructive way.
• Be willing to undertake further additional or specific training as requested.
• Maintain personal and professional responsibility to report abuse or poor practice to Management to ensure a safe environment for any patient, visitor or staff member.

Equipment

• Ensure any broken or faulty equipment is removed from use and marked as out of action. Notify Management as soon as possible.
• Maintain, monitor, control and order stock as directed, reporting any deficits required urgently.
• Maintain general tidiness and cleanliness of all areas.
• Maintain cost effective use of all supplies and avoid unnecessary waste.
• Report any incidents, breaches of misuse of equipment or incorrect waste disposal and document accurately.

Information Governance

• Ensure all information is accurate and handled legally, securely, efficiently and effectively in line with Data Protection legislation.
• Respect the confidentiality of any information encountered.
• The unauthorised use or disclosure of information will be considered a serious disciplinary offence.

Health and Safety

• Take responsibility for your own Health and Safety and that of others who may be affected by your acts or omissions.
• Ensure statutory regulations for Health and Safety, codes of practice, clinic policies and local rules are adhered to.
• Report any incidents or near misses according to clinic policy and HSE requirements.

Job Specification

Qualifications

• Minimum 5 GCSEs or equivalent (including maths and English).

Experience

• At least 2 years recent experience in a busy medical healthcare receptionist/admin position dealing with the public.
• Experience in a private healthcare facility, working knowledge of waiting list initiative clinics and GP out of hours considered an advantage.

Personal Qualities

• Able to demonstrate excellent verbal and written communication.
• Team player with a collaborative approach, well organised and excellent time keeper, ability to use own initiative, motivated.
• Understanding of accountability, enthusiastic and committed.
• Excellent IT skills and competencies.

This job description and job specification is intended to be a guide and will be subject to review by management. Staff are required to be highly confidential, flexible with other duties as directed, and to show good use of their own initiative at all times.

Additional Information

Note: This is an in-person role and will be based at the Belfast Skin Clinic location listed above.