Job Description

Customer Success Manager – UK

Location: Hybrid (1 day in London office)

Salary: £40,000–£45,000 + Commission

About the Role

We’re looking for a Customer Success Manager with significant experience in EdTech to join a fast-scaling, tech company.

You’ll be managing complex, enterprise-level relationships within the education sector, ensuring clients achieve measurable value from the platform while also driving renewals and expansion.

You’ll need to be ambitious, high-performing, and credible in front of senior stakeholders—someone who speaks the CSM language, has the structure and rigour to run success plans, and the confidence to advise clients as a trusted partner.

If you’ve been in customer success in a start-up or growth-stage EdTech company and can demonstrate results, this could be the opportunity to take real ownership.

What You’ll Be Doing

• Own onboarding, training, and adoption for new education clients
• Manage a portfolio of high-value accounts, focusing on retention and growth
• Build deep relationships with senior stakeholders, becoming their go-to advisor
• Develop and deliver structured success plans with clear KPIs and impact measures
• Run regular business reviews, presenting insights with credibility and confidence
• Identify upsell and expansion opportunities within existing accounts
• Work cross-functionally with Sales, Product, and Marketing to drive outcomes

What We’re Looking For

• Significant experience in EdTech customer success
• Proven track record in a start-up or scale-up environment
• Strong grasp of customer success best practices, tools, and frameworks
• Exceptional stakeholder management and presentation skills
• Ambitious, driven, and able to operate at pace in a high-growth environment
• Structured, process-oriented, and comfortable running success plans and reviews
• Commercially astute, with experience driving adoption, retention, and expansion

Why You’ll Love This Role

• Be part of a high-performing, purpose-driven team making a real impact in education
• Work with autonomy in a company that values ambition and results
• Hybrid working (1 day in London office)
• Competitive package with commission, pension, and wellbeing support
• Clear growth opportunities as the business continues to scale

Sound like you? Apply today!