Job Description

Overview

You will be working in a busy department that manages the utility services for over 2,000 properties within a small, well-established team. This is a fast-paced environment which requires you to work at speed to achieve targets and meet Key Performance Indicators. You must be very organised and methodical in your approach to tasks. This role requires you to interact with residents, internal stakeholders, external contractors and energy providers, so you must have an excellent telephone manner and be focused on providing excellent customer service.

Responsibilities

• Allocating work to the team\'s Junior Administrators and supporting them in their role.
• Liaising with a wide range of utility companies and Local Authorities, including suppliers of gas, electric, water, broadband and council tax.
• Supporting tenants who have gone \'off service\' for whatever reason.
• Requesting meter information from Property Managers.
• Data entry of bill information into THN systems.
• Dealing with incoming calls from suppliers, tenants and colleagues in the field.
• Understanding the requirements of CCTV use in THN properties and assisting in the management of the CCTV systems in use.
• Supporting other team members as and when required.
• Reporting on KPIs to the Utilities Manager.
• Dealing with Debt Collection Agencies, Solicitors and Courts to resolve cases where debt is disputed.

Relationships

Internal: Utilities Team, Landlord Services, Property Managers, Specialist Supported Housing Officers. The post holder may be required to undertake other duties from time to time as the organisation may reasonably require which are commensurate with the grade of the post. The post holder shall comply with the organisation\'s policies and procedures, ensuring appropriate actions and reporting protocols are followed at all times. The post holder shall attend regular staff or other related meetings, contributing positively where appropriate and relevant. Extensive travel across the UK may be required from time to time to support the delivery of role requirements, with you holding a full UK driving licence and access to a private vehicle for business use when required. A Basic DBS is required for this position.

Knowledge, Skills and Attributes

Data Entry skills
Common sense approach
Ability to engage people
Good telephone manner
Ability to problem solve and find solutions
Ability to work under pressure
Basic IT skills including Word and Excel
Good communication, organisation, and customer service skills
Ability to multi-task
Completer-Finisher

Experience

Previous experience as a Data Entry administrator or in a fast-paced administrative role where accuracy was fundamental.

Behaviour

Approachable, friendly; Keen to support colleagues and ensure business is working cohesively and to the same objectives; Keen on strong compliance culture; Able to work without direction; Adaptable and prepared to help out if circumstances require.

Disabilities and Recruitment

Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to the employer\'s page.