Job Description

Overview

Join to apply for the Hotel Manager role at Kew Green Hotels. This range is provided by Kew Green Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

This role is for a hands-on Hotel Manager with a strong operational background in boutique or luxury hotels to lead the team at a character-filled townhouse in the heart of Richmond. You’ll empower your team to deliver the brand’s standards of sumptuous hospitality with an authentic neighbourhood sensibility at The Selwyn. This role reports to the Area General Manager.

Responsibilities

• Oversee the smooth running of day-to-day hotel operations and manage ongoing profitability.
• Guide and inspire a team of HODs to ensure revenue, guest satisfaction, and brand targets are met.
• Manage budgets and control expenditure.
• Recruit, train and manage hotel employees.
• Ensure compliance with health, safety and licensing laws, and maintain property and amenities.
• Continuously improve business operations through standard procedures, maximise revenue and monitor employee performance.

Qualifications / Attributes

• Strong Leadership: Ability to motivate and inspire a team, fostering a positive work environment by leading from the front.
• Exceptional Communication: Excellent verbal and written communication skills with guests, employees and stakeholders.
• Financial Acumen: Solid understanding of budget management and the ability to drive revenue while controlling costs.
• Customer Centric: Dedication to ensuring exceptional guest satisfaction and experience.
• Innovative and Detail Oriented: Proactive in seeking opportunities to improve service delivery and maximise revenue, with attention to property maintenance, health and safety and compliance.
• Team Player: Ability to recruit, train and manage a diverse team, fostering growth and development.

Benefits

• Discounted hotel stays globally, with food and beverage discounts.
• Attractive discounts across many major retailers, restaurants, and events.
• FREE and UNLIMITED access to Leisure Clubs (gym, pool, steam rooms).
• Personal and career development, including apprenticeships.
• 24/7 Employee Assistance Line for mental health and wellbeing support, financial and legal advice.

Next steps

A member of the recruitment team will contact shortlisted candidates to book a 15-minute chat. If successful, you will meet the Area General Manager and Director of Operations.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Hospitality