Willsbridge

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Job Description

We are seeking a professional and friendly Customer Services manager to join our dynamic team in Bristol. Under the guidance of office management, you'll be part of a small office-based team.nYour primary focus will be engaging with customers and addressing any inquiries that may arise, while managing a range of administrative tasks. This role requires strong organisational skills, attention to detail, and proficiency in various office software applications.nResponsibilitiesnYour daily tasks will include:nManage incoming phone calls with excellent phone etiquette, directing calls to the appropriate personnel.nManage the work schedules of our two customer services engineers and invoicing customers using the Propeller cloud-based workforce management software.nPerform data entry tasks accurately and efficiently, such as registering gas appliance installations and processing materials ordersnOversee our customer services email address, ensuring prompt responses.nExperiencenPrevious experience in an administrative or receptionist role is preferred but not essential.nStrong organisational skills with the ability to multitasknExcellent verbal and written communication skills are essential for this role.nGeneral IT skills (MS Office) are essentialnAbout UsnEstablished 23 years ago, MG Plumbing Ltd is a family-owned and operated plumbing company that primarily focus on new build plumbing and heating installations, as well as servicing and repairs for our customers.nJob Type: Full-timenPay: From £14 per hournExpected hours: Mon-Friday 9am-3pm

we can be flexible with these hoursnWork Location: Warmley, BristolnCompany Pensionn20 days annual leave plus paid bank holidays

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Required Knowledge, Skills, and Abilities