Job Description

Overview

Strategic Customer Success Manager - German Speaking role at Synthesia. Join to apply for the Strategic Customer Success Manager - German Speaking role at Synthesia.

Responsibilities

• Reporting to the Senior Director of Customer Success and focusing on accounts in Europe; you are energetic, driven, and care deeply about the success of our customers.
• As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users.
• You will help educate clients on a totally new way to create video content, and work closely with sales to create a cohesive onboarding experience for new users.
• You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite.
• Ideal for an individual who wants to expand their career with a fast-growing software company.

About you

• Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar, ideally in B2B SaaS.
• Experience in managing a Book of Business along with KPIs.
• Track record in managing risk, forecasting, and identifying growth opportunities.
• Establishing a trusted advisor relationship with clients, driving value from Synthesia products and services.
• Successfully onboarding new clients and building key relationships in the first critical months and beyond.
• Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance.
• Light video editing using the Synthesia platform.
• Retention and growth of our enterprise clients.
• Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities.
• You need to be German Native / Bilingual Proficiency.
• You are based in Europe.

What we offer

• A competitive salary + stock options in our fast-growing Series D start-up.
• Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay.
• 25 days of annual leave + public holidays in the country where you are based.
• Cycle to work scheme (London).
• Regular socials.
• Private Medical Insurance (Medical History Disclosed) including mental health support, dental & vision, cashback and gym discounts. (UK)
• A generous referral scheme.
• Pension contribution/salary sacrifice.
• Work from home setup.
• A huge opportunity for career growth as you’ll help shape a market-defining product.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Software Development