Job Description

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Join to apply for the Counter Assistant role at Glenshire Group

Job Title: Counter Assistant

Location: Greens of Ellon

Reports to: Store Manager

Salary: £10.00 - £12.21 depending on the age

Contract: Full time and Part Time opportunities Available

Requirement: You must be 18+ due to the nature of some tasks.

About Us

Greens Retail is the leading c-store chain in Scotland, having been crowned Independent Retail Chain of the Year at the Grocer Gold Awards 2018 and finalists again in 2019, alongside numerous other awards such as Scottish Local Retailer of the Year. We continue to grow, build and innovate within existing stores, primarily under the ‘Greens’ fascia across the East Coast of Scotland, and are continually expanding into further sites.

Find out more by visiting www.Greens.co.uk.

At Greens Retail, our motto is ‘redefining convenience retailing’ and we differentiate from others through a mission to deliver an awesome customer experience, the highest store standards and deep local engagement.

We combine strong Head Office support with real autonomy for store teams, encouraging ownership and pride. With in-store bakeries, butcheries and many other concessions, we’re always pushing the boundaries of what convenience means. Greens Retail is part of the Glenshire Group, a Scottish, family-owned conglomerate based in Fife. The Group operates in multiple sectors: Retail (Greens Retail), Hospitality, Property, Pizza Hut Delivery and Frozen Drinks (Skwishee).

Role Overview

The Counter Assistant is the face of our store, responsible for creating a positive and welcoming experience for every customer. This role involves a mix of customer service, product knowledge, and store operations, all with a focus on our mission to provide sustainable, high-quality products. The ideal candidate will be enthusiastic, a quick learner, and passionate about promoting products.

Key Responsibilities

• Greet customers warmly and assist them in a professional and friendly manner.
• Answer customer questions about products, ingredients, sourcing, and our store's environmental mission.
• Handle customer inquiries, feedback, and complaints with patience and a solution-oriented approach.
• Assist the Butchery Manager in the preparation and production of selected meat products
• Assist with stock replenishment, ensuring shelves are fully stocked, clean, and products are well-presented.
• Conduct regular stock checks and communicate with management about low stock levels or customer requests for new products.
• Ensure proper rotation of products, particularly those with a short shelf life.
• Assist in the receiving and processing of new deliveries.
• Maintain high standards of cleanliness and hygiene in all areas of the store, including the counter, shelves, and public spaces.
• Adhere to all store policies and procedures, including those related to health, safety, and security.
• Support the team with various tasks to ensure the smooth daily operation of the store.
  
  

• Previous experience in a retail or customer service role is preferred, but not essential. Full training will be provided
• Strong communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Excellent time management and organizational skills.
• A positive, can-do attitude and a willingness to learn.
• As this is a physical role the ability to stand for extended periods, lift and carry items up to 15-20 kg, and perform tasks that involve reaching, bending, and kneeling.
  
  

• A friendly and supportive work environment.
• Training and development opportunities.
• Staff discounts on our products.
• The chance to be part of a mission-driven company that is making a positive impact.
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Executive Offices

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